Alexis M Pnl

Payment issue

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Placed an order via way fair wayfair say acima changed the address to a previous lease address so they are returning the item to Samsung and I will be financed charged for the restocking fee none of this is my fault and I am unable to get a straight answer from either Wayfair or acima
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Loss:
$315
Pros:
  • Easy approval
Cons:
  • Customer service sucks

Preferred solution: Full refund

User's recommendation: Don't use Wayfair and acima together they just play the blame game

Autumn Xdd
map-marker Dorchester, Massachusetts

Because a need know something about my payment

Ok. I did the loan 15 days ago. And today they take $136 dólar form my Acount. I want know. Why. Because. I dont have a mont. and when I did that. I did a first payment $76 us.
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Anonymous
map-marker Charlotte, North Carolina

I changed credit card number

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I don't have no complaints. I just want to pay it off. I need someone to call me . At 919 320-****. Ms. Francesa Gilchrist
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nellie s Mux

Very unhappy with service

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1ST Wayfair is selling midget recliners. In the pictures they look average. They tell you the width of recliner but it's way smaller than they say. I had to send back two recliners. They charged me a returning fee. Their financing company Acima is worst than Wayfair. Charge all these fees. The bottom line is they TOOK almost all of my refund. Poor people don't stand a chance against the crooks of this worldGo to a stor world
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Loss:
$32
Pros:
  • Fast approval so they can rip u off
  • Took half of what was due too me
Cons:
  • Not considering new customers not knowing their rules
  • Horrible customer care

Preferred solution: All of my refund. the amount due me.

Anonymous
map-marker Dallas, Texas

Didn’t help

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I called because I was trying to pay off and didnt know a payment was being prossed so didnt have enough on account just had the pay off amount sucked
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User's recommendation: Make sure you get details

Janna B Nbg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milford, Pennsylvania

Yes unable to verify my phone number

I got approved to use with my Wayfair account when I need to move further to make a payment the phone number on file is wrong unable change the number
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Preferred solution: Cannot verify my number

Anonymous
map-marker Katy, Texas

Poor customer service

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Called in due to me having Covid asked if I could make the last payment on my pay day which is 3 days later. Instead of helping me he then Offered for me to make more of a payment on the 27th of this month and the 10th of September after I explained I live check to check and missed work due to Covid so that means he was not listening to anything I said and just wanted me off the phone. I am very unsatisfied and will not be purchasing again. I was just getting ready to buy my son bed but now I am not
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Hazel R Mbu

Account

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I returned phone same day per their instructions they issue down payment refund but my credit report states I have an open account an amount owed Keeps going up
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Preferred solution: Remove off my credit report I don’t have any product. Account cancel same day

User's recommendation: Never get an account with Acima

Nancy T Kcs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

It is showing in my credit report and don't owe anything

I am buying a house and my lender pulled my credit and it is showing that I owe 850.00 when I don't. Please verified and fix it. I would need an email indicating that I don't owe anything. I would appreciate your help with this matter.
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Preferred solution: Let the company propose a solution

Miles N Bpx

I can't make my payment until the ,15th of September

I won't be able to make my payment until the 25 of the month so don't try to go into my account I don't have any money to pay my lease
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Pros:
  • Easy approval

Preferred solution: More time to pay my bill

Anonymous
map-marker New York, New York

Refusal

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I called to inform Acima about the status of my bank account which has been closed. I requested they canceled the automatic withdrawal until I can provide a new account but the representative refused to help me! She claimed I needed to provide a new account in order to cancel.
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Rosie R Bqt

Restore credit

Restore credit for a electric bike need it ASAP for delivery and outside driving application processs
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Loss:
$2500

Preferred solution: Price reduction

Craig M Vyr

Lousy

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I received a sectional that I asked them not to deliver to my house. They dumped it outside of my apartment on the sidewalk when I wasnt home. Called the company I bought it from and he informed me he couldnt be returned. Now Im stuck with this bill that I cant afford but Ive been trying to return since the day I got it. Now Im waiting for Sema credit to pick it up and return it I got nothing but the runaround from them also.
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Pros:
  • Cons
Cons:
  • Dishonest business people

User's recommendation: Run away as fast as you can. Do no business with them.

Anonymous
map-marker Oklahoma City, Oklahoma

Cancel purchase

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Who ever I spoke with was very helpful and resolved my issue. The salesman at ashley furniture in Norman OKLAHOMA tried to screw me over then wouldn't cancel my order after many attempts of asking him to. I'm considering using acima again in the near future. thanks Scott Taylori would recommendiI
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Joshua Y Obd

Fraud

I had 75.77 took from my card from acima idk what this is they are saying i have an account under my email and i never ever signed up for this i dont even know what acima is
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Loss:
$76
Cons:
  • No cons

Preferred solution: Full refund

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