Account

Paid my account in full and still showing that I owe you guys on my credit report.
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ID
#1983981 Review #1983981 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Crooked company

Zero stars!!!!! I was financed through Acima for some furniture and was told it was a lease/rent to own and whenever I was ready to return the furniture all I had to do was call and they would come and pick it up. Well Iost my job and called them to come and pick up the furniture. Id had it for a no more than 3 months at that time. The furniture was still brand new. I called and they told me to send in pictures of the furniture to an email address. I did! One of the items were bedroom sets that did not include the mattress. I purchased my mattresses separately. Every time I sent a picture they would respond with back the camera up take a picture from this angle and I did! Then they responded with take a picture of the mattresses I informed them that the mattresses were not theirs; they were not part of the deal. They continued to request pictures of the mattresses and would not come and pick up the merchandise. Then of course the payment became late because I didnt have the money to pay! I continually asked them to come and pick the stuff up and they didnt. I think this is a scam and a game they play to avoid taking the merchandise back. Mind you what if I dont have a camera phone? I was never told Id have to have a photo shoot before they came to get their items. Anyway they never came to get the stuff and reported this to my credit as a charge off! This should be illegal. Then they emailed me recently and offered me a settlement offer. I told them I would settle if they took this off my credit because they never adhered to their agreement to come snd pick up the furniture when I wanted it returned. They refused to take it off my credit so I did not pay. This is so undesirable! They are making false claims; they will not pick up the items as promised. They scam you and ruin your credit in the process

User's recommendation: Stay away.

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ID
#1981597 Review #1981597 is a subjective opinion of poster.
Cons
  • Bad business practices
Preferred solution
I want them deleted off my credit report

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Verified Reviewer
New Reviewer

Terrible Company

I purchased a living room set for approximately 2000 dollars the crooks at acima credit charged me double the amount (4000) they told me it was my fault because I signed up with them .. At no time did the furniture salesman tell me that I would be changed 4000 dollars for a 2000 dollar set .Don't do business with these crooks!!!?

User's recommendation: DON'T DO BUSINESS WITH THESE CROOKS ..

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2 comments
#1887232

They did the same to me. I paid 5000 for 2500 worth of merchandise

#1875788

They are a scam they tell you all kind of lies. We only recording up to 30 days.

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ID
#1957110 Review #1957110 is a subjective opinion of poster.
Location
Marion, Massachusetts
Cons
  • Customer service liars
Loss
$2000

Pedrofernandezjatibonico@***.com

METROe pasé dos días para el pago total y me quieren cobrar 100 dólar de mas que falta de respeto que immoral por dos días
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ID
#1952287 Review #1952287 is a subjective opinion of poster.
Location
Tampa, Florida

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Verified Reviewer
New Reviewer

I just bought a washer need to see my account info there isnt anyone to speak to

I keep calling and going on line to see my account and I cant get through>;;;;?
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ID
#1933712 Review #1933712 is a subjective opinion of poster.
Location
Walnut, California
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Return property

Acima Credit - Return property
I have some furniture at the 1723 Lincoln Ave.,Winston Salem,NC,27105 I was wondering if there was a way I can return them
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ID
#1926348 Review #1926348 is a subjective opinion of poster.
Loss
$1200
Preferred solution
Pick up furniture

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Verified Reviewer
New Reviewer

There was a problem with my application

Keep saying that my routing. My bank routing number is wrong
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ID
#1915950 Review #1915950 is a subjective opinion of poster.
Preferred solution
Fill out an application

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Verified Reviewer
New Reviewer

Scam artists

3 times the amount of item purchased. Always told they sent something. Never received contract.
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ID
#1900453 Review #1900453 is a subjective opinion of poster.
Location
The Bronx, New York
Pros
  • Deceptive business practice
Cons
  • Scam artist
Loss
$300
Preferred solution
Full refund

Untruthfulness

Purchased couch as a 90 day same as cash. Terms were changed by 100% without being told. Was told the couch was a lease and not a purchase...this is not was agreed to. Told them to pick up couch...they refused....offered suggestion of donating to charity....not an option during corona virus.....then offered pay off. they dinged my credit which is being disputed....agreed to settle to be done with this aweful company for a letter stating removal from my credit. They took payment and denied letter removing from credit report....ONE LOUSY COMPANY.
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ID
#1884335 Review #1884335 is a subjective opinion of poster.
Location
Glen Burnie, Maryland
New Reviewer

Deceptive business practice

Jewlry Store purchase ring,was not informed it was a lease for an extension to end of 90 day loan due to coronavirus. It was then I was informed this ring from Grand Jewleler in Arundel Mills Mall was a lease. I never signed for this kind of agreement because what they do is the deceptively charge you 100 percent upcharge to your account which mine originally being $900 which they charged $2000 making this amount to a payoff unsustainable,What a rip off by this company. I explained that because of coronavirus well in advance and that I needed extenstion Maryland is closed down do to corona virus,they didn't care. Any consumer protection advocates or Federal representatives in Consumer regulations please look into these deceptive practices Acima is using to deceive the poor people in America, This is not the American way,No one ask for this pandemic. People stay far away from this company
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ID
#1880246 Review #1880246 is a subjective opinion of poster.
Pros
  • Deceptive business practice
Loss
$2000
Preferred solution
Full refund

I have already paid off my balance

I have already paid my account off and it is still being reported to the credit bureau that I am still paying my payments late and my account is paid off...

User's recommendation: Please try a better company that values your credit score just as you do.

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ID
#1879721 Review #1879721 is a subjective opinion of poster.
Location
Decatur, Alabama

Disappointed

With what is going on in world with Covid I called on two different occasions to have my 90 same as cash extended for just 30Days. I called at the end of sixty day to see if they had a plan to assist consumers and I was told I would have to pay a fee. I called again. At the 86th day and was told the same. No concessions without being penalized significantly. A 1027.00 bill would ultimately cost me 1550.00. Why would they do this NOW! I have use Acima multiple times and have ALWAYS paid in full within the 90 days. I was polite each time I called and said I would NEVER use their service if that was how they are responding to customers in this time of uncertainty. I was not referred to a manger for intervention. Obviously they told everyone to say the same thing. I will use SNAP if I need to from now on and I mean that. Im not angry just disappointed by the insensitivity of the company during such a hardship time. Please note. Im an educated professional who simply needed assistance for a short time.
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1 comment
#1892252

I’m in the exact situation. Used their services several times always paying my account off within 90 days and due to covid19 I’m in need of a 2 week extension and this will cost me an additional 950.00. I’ll NEVER use them again.

ID
#1853499 Review #1853499 is a subjective opinion of poster.
Location
Powder Springs, Georgia
Service
Acima Credit Customer Care
New Reviewer

DO NOT USE THEM. I GOT HUNG UP ON AND MY BALANCE WAS INCREASED 3 TIMES IN ONE PHONE CALL!!!

I had ONE failed payment in a YEAR and that was because of a canceled card! I was not notified and the price I was due to pay was about $250. Only four days later they told me me it would be $302 I asked to speak to a supervisor, who was very rude to me, then said I owed $372. I asked how the number kept changing.. the lady before him just told me $302 he said he wasnt going to keep repeating himself and HUNG UP ON ME!!!!! I only asked why the amount kept changing every person I spoke to! I even asked him if the conversation was recorded could he listen to what was just told to me. He said flat out said no! Mortified! World wide pandemic going on and they want blood. STAY AWAY!!!

User's recommendation: Do not ever use this company! They are rude and throw random numbers at you!

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ID
#1850410 Review #1850410 is a subjective opinion of poster.
Location
Jamaica, New York
Service
Acima Credit Customer Care

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Verified Reviewer
New Reviewer

Disappointment

Guys what ever is your situations is or your goal, please find other way to reach it, stay away from this crooks, they using a dirty tactics to make you pay a huge price on the top the agreement!!! ITS a SCHEME

User's recommendation: Stay away from this crooks.

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ID
#1848876 Review #1848876 is a subjective opinion of poster.
Loss
$500
Preferred solution
refund of $500 they make to pay on top

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Verified Reviewer
New Reviewer

Terrible Company

I purchased a living room set from Liams furniture for approximately 2000 dollars .. Acima Credit charged me double the price of the set ...I filed a complaint with the Attorney general's office but they said because I signed the agreement Acima could change me double the price .. At no time did Liams furniture or Acima Credit explain they were charging double the price for the furniture .. I never would have agreed to purchase the furniture ...

User's recommendation: Absolutely do NOT do business with these crooks.

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ID
#1846227 Review #1846227 is a subjective opinion of poster.
Cons
  • Dishonest business people
  • Crooks
Loss
$2000
Preferred solution
Price reduction