Was never told this is a leading company.

I was never told this is a leading company. According to my lease I can return items. I am leasing 3items and one does not work. According to my lease I can return it to you and now I am told no partial returns. My lease does not say no partial returns. I was not informed that when I choose 90 days same as cash that in would still be making payments. I was told by the company I went through and one of your customer service representatives only 1st payment then I have 90 days to pay balance. Nothing but lies and incorrect information. I will be contacting the attorney general in my state.

User's recommendation: Don't go with this company!

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ID
#1846126 Review #1846126 is a subjective opinion of poster.
Location
Lenoir City, Tennessee

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Verified Reviewer
New Reviewer

Acima stole money

Acima Credit - Acima stole money
Horrible, horrible, horrible. They are thieves. I paid off my account days before it expired. They waited days to charge my account and since the lease expired they charged me an additional $100 fee. I will file complaints with local business commerce as well as BBB. They threatened me that if I dispute the additional that they will open my account back up and that the lease would renew.

User's recommendation: STAY AWAY.

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ID
#1844770 Review #1844770 is a subjective opinion of poster.
Service
Acima Credit Customer Care
Cons
  • Change the rules and dont inform people
Loss
$100
Preferred solution
Price reduction

They stiink. they cant even tell the differance between a lease or a loan

they put down on my credit report that I was delinquent on my loan and that it was a lease. Who in there right mind would lease tires!? I paid off where i bought them and did away with this company.

User's recommendation: don't use them.

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ID
#1839728 Review #1839728 is a subjective opinion of poster.
Loss
$800
Preferred solution
take my name off my credit report

Unsympathetic to National Crisis

I obtained their services in December 2019 with a buyout date of March 20th 2020. Unbeknownst to me, as well as other consumers that we would be in a national crisis (Covid). The government has advised us of the importance of being mindful of saving and spending money.... mortgages, rent, loans, and finances would be on hold and not held against responsible parties due to major corporations, jobs and facilities being shut down per the government! Acima was not courteous, understanding or flexible without financial gain to its customers. The interest is high and regardless to what documentation you have to verify your situation or loss of income, they can still turn you down and make an even bigger profit extending you 7 days at a rate of $100, making you jump through hoops once your 90 Day buyout expires and not guarantee it will be the same rate once they make their final decision.

User's recommendation: Do not use this company! Not for the betterment of those with a struggle. They only care about extending every dollar at any cost,

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1 comment
#1842938

I am experiencing the exact same thing horrible!!!!! my payoff is tomorrow 3/26 and I have been laid off since 1/15.

I still made my 2 monthly payments in good faith even though not receiving unemployment as I am fighting an appeal.. If anyone has any suggestions to resolve I would GREATLY appreciate it!!!

ID
#1831847 Review #1831847 is a subjective opinion of poster.
Location
Jamaica Plain, Massachusetts

Unauthorized transactions

I called your office and I spoke to one of your consumer people and assured me that you would not do a third with drawl on my account for payments since I already gave them my new credit card and paid for this month, yet I have incurred three $35 penalties against me for your issue

User's recommendation: Insist.

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ID
#1825752 Review #1825752 is a subjective opinion of poster.
Location
Kissimmee, Florida
New Reviewer

Do not use acima

They had charged me twice and turned off my auto pay. After I realized I wasn't being charged and only had one payment of $164 left they didnt care to contact me or send an email now I owe them $634 plus tax. My 90 day ended on feb 16th and they are terrible at communicating. I was never informed about anything! The rep was incredibly rude. I will never use acima again. Buyer beware!! They are a bunch of con artists and scammers. Its not worth it. Unfortunately, I am not forced to pay. I was so excited to only have $164 left to pay and now Im paying $1000 something for a bed that isn't even worth it.
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ID
#1808332 Review #1808332 is a subjective opinion of poster.
Cons
  • Not considering new customers not knowing their rules
  • Watch your back with them
  • Bad business practices
Loss
$600
Preferred solution
TO LET ME PAY OFF WHAT I HAD TO PAY OFF THE $160 AS I WASNT INFORMED

DON'T DO IT, SAVE YOUR MONEY AND RUN FROM THESE PEOPLE

they are charging for furniture I did not receive, the when I tell them to deliver the furniture, they tell me I have to take out another line of credit. I must pay 60 dollars for a credit check ,and the lowest I can apply for is 1200 dollars. for furniture I already paid for.
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ID
#1803238 Review #1803238 is a subjective opinion of poster.
Location
Jamaica, New York
Service
Acima Credit Deal

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Verified Reviewer
New Reviewer

DISGUSTED

My husband and I recently purchased a mattress for my father who is a 100% disabled Vietnam Veteran who lives in a father-in-law suite in our home. After having the mattress it turns out the bed was full of bed bugs and has since bringing it home caused an infestation in my entire home. After stopping payments immediately after discovering this and attempting to contact someone multiple times to notify them of what has happened I get a phone call last week trying to collect payment. My 70 year old disabled father is subsequently now hospitalized due to the bites on his feet and legs and the fact he has diabetes and limited circulation have become severely infected. After letting them know what happened they then let me know they were willing to offer me a settlement of this.... we have already paid 150$ on a 500$ mattress and they offered me to still pay 300$ and then they would transfer ownership to me at that time. So basically they want me to pay a total of 450$ to infest my home with bedbugs, nearly kill my father as well as im out 2 grand attempting to eradicate the infestation they caused by not picking more reputable companies who follow state health department rules and regulations that are put in place to keep this from happening. You people should be ashamed of yourselves!!!!! I do not know how you sleep at night knowing your screw people everyday and even even after all of the profit your company is making by repeatedly raping lower income families that are merely trying to scrape ahead you blatantly disrespect my family not only not even attempting to make this right but steady still trying to get more money out of me. This is only my first stop in the many reviews I have planned as well as notifying Veteran Advocacy, BBB, Oklahoma Attorney General not in an attempt to get anything from you people but in the hopes of stoping you from doing this to anyone else.
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ID
#1800867 Review #1800867 is a subjective opinion of poster.
Cons
  • Only cons
  • Dishonest business people
  • Terms are a surprise to customers
Loss
$1800

Beware of deceptive agreements.

I had a 297.00 computer repair and the owner of the shop told me to use Acima for a 90 day same as cash. I was then told that because had not called them that my lease agreement was 900.00 for a computer I already owned. I called them and paid them off and saved about 400.00 dollars. These people are nasty and deceptive beware before you arent told about the fine print.
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ID
#1796354 Review #1796354 is a subjective opinion of poster.
Location
New York, New York
Service
Acima Credit Customer Care
New Reviewer

Need payment help info

Im trying to communicate myself since six in the morning and they dont pick up the phone its 8 oclock and I still have no response from the office
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ID
#1760914 Review #1760914 is a subjective opinion of poster.
Location
Holyoke, Massachusetts
New Reviewer

They will still rob you of your money if merchandise you leased gives you more problems

I can see how this is beneficial. And it would have been if the merchandise I needed to lease was a sensor to my truck. Big O tires needed to replace a mass air flow sensor, spark plugs and some fuel cleaner product. Total with labor was over $900. I am a single mom working full time and at the time i took the truck in, it was close to Christmas. I did not have $900 at the time. Big O Tires informed me of the Acima program so that I can make payments until paid off. I was uncomfortable with that, but I needed to do whatever was needed to have a working vehicle. Weeks later the truck dies on me. Took the truck to the dealership. After it being in the shop for 3 days and another $900+ later, they found that the aftermarket sensor big o put in (the one Im making payments every paycheck on) caused more issues... so they replaced the sensor and the lease acima provides says that i am able to terminate the lease if i return the product. I call acima to terminate and they tell me they cannot terminate until ALL the products are returned. So that includes the perfectly working spark plugs... what Im understanding is that if i pay another $200 to replace perfectly working spark plugs, That is whats needed to terminate the lease? Complete crap! i simply want to terminate my lease. As long as Ive made payments, i feel the other products are paid for. my issue is still not resolved. I refuse to continue to make payments on a product that is not working... currently sitting on my kitchen counter waiting to be sent back to acima.... but hey, as long as you get your money, thats all that you care about.
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ID
#1752890 Review #1752890 is a subjective opinion of poster.
Service
Acima Credit Leasing
Cons
  • Will take your money no matter what
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1800
Preferred solution
To terminate current lease

Be sure your car is serviced correctly

I'm paying for work done and my car doesn't even work that good. Cordova mechanics San Antonio tx
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ID
#1749804 Review #1749804 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

I was charged twice

Acima Credit - I was charged twice
I was charged twice on Friday and was only supposed to be charged once I want that money back in my account .
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1 comment
#1846569

you may want to remove "Roman" from your statement before posting it on the internert, just saying...then again, may not want to post your Wells Fargo statement on line at all, just not a wise move...Love, an internet friend

ID
#1739886 Review #1739886 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Don't deal with this company

I called Acima Credit to cancel my lease agreement two days before my payment was due. First since I cancel they debit my bank account two days early right after I spoke to them to cancel.I hurry and closed my bank account before they could do it again but thankfully they got no money. When I cancel two days before my payment date which was December 2,2019 no one told me I had to send them pictures of the furniture. But I found out 3 days later. I kept calling them to come pick up this furniture but the pictures I sent wasn't good enough they wanted pictures of the whole sofa, loveseat and chair. Then I resend the pictures and was informed that they had no one who could come where I live to pick up the furniture. They ask me to donate and get a receipt in their name and pay one hundred and something odd dollars and they will close the account or option two pay them 800 plus odd dollars thats convenient to them and me. Dud I not cancel this lease cause I don't like the furniture. I will be talking to my state attorney tomorrow. I owe them nothing because they can't get the furniture. It's their responsibility not mine because I cancel This is a lease not a credit card . I wish that I could give 0 stars.
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2 comments
#1875590

This same exact thing happened to me. They ended up reporting it to my credit

#1875637
@PissedConsumer1875590

Secret is do what I did. Have a bank rep on the phone when you call them to hear the conversation.

They told me to donate which I did and still charge me 180 but I notified my bank not to give them a dollar more. Now they trying to get me back with a bigger credit line are these people crazy.

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ID
#1727654 Review #1727654 is a subjective opinion of poster.
Cons
  • Dishonest business people
  • Watch your back with them
  • Horrible customer care
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction
New Reviewer

will any people involved recupe loses. if not how can we

they lied to me and switched to leasing so I took the tires back to big O Tires. They didn't want to take them back
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ID
#1727745 Review #1727745 is a subjective opinion of poster.
Location
Greenbelt, Maryland