New Reviewer

Inacurate fees and credit reporting.

This is by far the most dishonest people I have ever dealt with. They hit with very high fees after missing one payment and even after making payments to get caught up they immediately send my account to collection posting very inaccurate balances on my credit report. When I called them to ask they insisted that the information was accurate. Run away from this thieves.
View full review
ID
#1671077 Review #1671077 is a subjective opinion of poster.
Cons
  • Horrible customer care
  • Dishonest business people
  • Use the contract as a defense to rob customers
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
New Reviewer

I got furniture, that is not worth the price i wound up paying for.

This company is the biggest scams, and homestyle furnishings in Home Style Furn Of Astoria · Address 3003 Broadway Ste 1, Astoria, NY 11106 is part of the scam. The tried to charge me for furnishing I did not receive, they tried to take money out of my account, before it is due....never, never, never use the store or this credit place. save your money and go to a reputable store with your cash.
View full review
ID
#1670011 Review #1670011 is a subjective opinion of poster.
Service
Acima Credit Deal
Cons
  • Change the rules and dont inform people
Reason of review
Problems with payment
Loss
$1000
Preferred solution
i want to pay what was quoted to me. NO ONE was honest.
New Reviewer

Thieves

Purchased furniture from Furniture Liquidators USA in Kissimmee FL using ACIMA Credit. Ordered sofa and sleeper sofa, they ordered a sofa and love seat. They were unable to deliver the sofa. I contacted ACIMA and an adjustment was made. The dollar amounts were automatically set up for withdrawl from them. I missed my deadline for 90 days by about 5 days and ACIMA would not assist.
View full review
ID
#1661886 Review #1661886 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction

Beware people!!

Beware people!! I have spent thousands of dollars with this company. This is the second time I have used them. The payoff date was today so I paid $554.50 pd in full! I said don't take no more money out of my acct. Braden informed me that the last payment will come out on the 23rd. Why would you have additional payment after the final due date?? He said if the 44.47 doesn't clear then it will reopen my acct and mark in unpaid!! This makes no sense!! This is Friday, how have they taken the payment off the balance before Monday when its due?? Never again!!
View full review
ID
#1659636 Review #1659636 is a subjective opinion of poster.
Location
Woodstock, Georgia
New Reviewer

HORRIBLE - Constantly changing the rules to suit themselves

I am a merchant who used to offer Acima financing to my customers. They keep changing the rules. They've started asking for more documents AFTER saying everything was done and telling me to release the merchandise to the customer. They've tried to collect from customers they declined and never funded. They used to pay the merchant overnight but now it takes them 2 days to process internally plus longer payment times, taking total time from 24 hours to nearly a week. They play collection games with customers and leave everyone upset all the time. They hire rude people and train them to be even more rude. They are loan sharks. Buyer Beware.
View full review
ID
#1656778 Review #1656778 is a subjective opinion of poster.
Service
Acima Credit Deal
Cons
  • Terms are a surprise to customers
  • Funding time
  • Change the rules and dont inform people
Reason of review
Poor customer service

Horrible

spoke with a very rude representative today. My question was when will my 90 days be up.He advised me it would be this coming Friday and the amount would be 900.00.I asked if I didn't have all of it by then what would the amount be. He gleefully stated 2600. That is almost 300% interest, This is called fraud and predatory lending. He also stated that I had been late which was not true, what happened was they took it out twice and the bank reversed it. I didn't even know until I checked my checking account. He said I was not telling the truth even though I was looking right at it.They are going to report me to the credit bureau as being late. People stay away unless you can pay it off in 90 days. Horrible, horrible company to do business with.
View full review
ID
#1651450 Review #1651450 is a subjective opinion of poster.
Location
Baltimore, Maryland

This company is a rip off.

This company are liars and thieves. They add charges to your account that was never supposed to be on there and with no good explanation why. You are not told from the beginning of all these charges and I think it is ripping people off. With all the charges that they add to your account you might as well pay interest on your furniture because they are charging you the interest in different ways. I hope that they go out of business and lose everything that they have. I give them a 0 rating in all categories. I would not recommend them to anyone.
View full review
ID
#1650910 Review #1650910 is a subjective opinion of poster.
Location
Antioch, Tennessee
New Reviewer

No good

I do not like !!! I do not recommend!!! apart from that they charge you 55 dollars they also charge you 10 dollars more, and apart they charge you taxes! even if you pay before 3 months.
View full review
ID
#1650445 Review #1650445 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction
New Reviewer

STAY AWAY

STAY away from Acima. I missed the 90 day pay option because my son was in the hospital and my husband is deployed and paying my bill was the last thing on my mind. I have used SNAP! and affirm and they were both willing to work with me. All this company cares about is getting money they are not willing to work with their customers.
View full review
ID
#1645778 Review #1645778 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Price reduction
New Reviewer

Fraud

Be careful of this company . They will claim you have an account with them because they have an electronic signature that's not yours. It doesn't matter all they care about ripping people off. Then bill you 3 times the amount when you never signed a contract. Doesn't matter what the facts are. Be aware Be Careful...... 1 pair of glasses that's already paid for and I'm being bill $2,333 when i never signed a contract with Acima . Just check the cameras let's see who signed . Most likely some kind of incentive for employees for every customer they fraudulently sign up without the customers knowledge.
View full review
1 comment
#1769553

I agree..what the third party has you sign is different from the lease they send you..and the lease does not have your signature. They also seem to want to make it difficult for you to return the items and try their hardest to incur more charges.

ID
#1641545 Review #1641545 is a subjective opinion of poster.
Service
Cohens Fashion Optical Manager
Cons
  • Are cons
  • Bad business practices
  • Customer service liars
Reason of review
Did not sign Acima contract - only have 1 pair of glasses total $549 in which glasses already paid for. Cohen optical has the other pair of glasses
Loss
$1600
Preferred solution
Void Contract that is did not sign , I did not approve
New Reviewer

Horrible Business and a Rip Off- Buyer’s Beware!

This is my second time using Acima. The first time I unfortunately paid the full lease agreement due to unforeseen circumstances... ridiculous interest and all. I dealt with it and moved on, as I did not have the full payout amount at that time. (Shame on Me) The second time I full-heartedly intended to pay off the loan within 90 days. However, I lost my job and was 9 days late paying off the loan. SO, for that 9 days of being late, I paid over $1100 in interest. That really should be against the law. I paid the loan in full and will NEVER do business with their unethical company again!!!!! One representative by the name of Briston advised that they could just come and pick up the furniture! (What! How insulting) His Supervisor, Arath stated that he could not honor the 90 price or any discounts off the now extra $1100. Acima you are losing good customers...you really need to revisit how you are treating your customers!
View full review
3 comments
#1843913

They are a joke and inconsiderate especially with this pandemic going on!!

#1816764

This is a business and really does not care if you loose your job. You entered a contract with them.

I agree their should be a insurance offered in case of unforeseen circumstances happen. Yet they only held true to the contract you signed

#1739787

A similar situation happened to me.

View more comments (2)
ID
#1633079 Review #1633079 is a subjective opinion of poster.
Location
Woodstock, Georgia
Reason of review
Poor customer service
Preferred solution
The company to be flexible and have a realistic grace period. That does not result in the customer paying 1
New Reviewer

Acima, the new Mafia

When you charge 2,600 for an 1,100 Loan, that they call a Lease (leases for car repairs?) catching people when they’re desperate and don’t understand that you’re not helping them you’re stealing from them, I call the Mafia. Acima Credit in Utah is a scam
View full review
1 comment
#1769583

Acima Fraud company and they do not care about customers

ID
#1629909 Review #1629909 is a subjective opinion of poster.
Cons
  • Are cons
Reason of review
Pricing issue
New Reviewer

The Mafia is Back and Active

I needed emergency car repairs and went to Big O Tires but didn’t qualify for their credit program. They helped me apply to Acima who pays for the repair via a Lease? Anyway, I was desperate and wasn’t paying attention and later learned that my 1100 repair would eventually cost 2600 is not paid off in 90 days. Shame on Big O Tires for using this company and shame on me for not paying attention but I never thought a reputable company would steer me so wrong. Acima is nothing more that a modern Mafia company. They should make money for loans but more than 100 % interest is just a bit insane and I hope they don’t have their business much longer and I hope desperate people find any other way to pay for things because Acima is ***
View full review
ID
#1629897 Review #1629897 is a subjective opinion of poster.
Cons
  • Are cons
  • Only cons
Reason of review
Problems with payment

Horrible experience, with terrible customer service members and supervisors

NEVER USE THIS COMPANY IF YOU VALUE THE WORTH OF YOUR MONEY AND TIME. These people are a huge rip off with nothing better to do other then gauge you of all your hard earned money. They don't try to fix situations they messed up and they don't show and support for you the customer.
View full review
ID
#1626295 Review #1626295 is a subjective opinion of poster.
Location
Johnston, Iowa
New Reviewer

Rip off anf fraudulant

I put a complaint in better business burea with no help frim them. They scammed me on my last payment as well saying I owed them more and put it on my credit report which decreased it by 22 points. They are a scam and liars and the bbb sticks up for them after all the complaints and negative reviews. You can read my complaint in bbb. I give them 0 stars for everything.
View full review
ID
#1615746 Review #1615746 is a subjective opinion of poster.
Location
Casablanca, Grand Casablanca
Cons
  • Customer service liars
  • Bad business practices
Reason of review
Problems with payment
Loss
$22