Unclaimed
Acima Credit
Reviews and Complaints
55.9K
CLAIMED LOSSES
288
TOTAL REVIEWS
50K
PAGE VIEWS
1
ISSUE RESOLVED
Acima Credit Reviews
They finally refunded my money
It took contacting you, the Better Business Bureau and whoever else I could think of calling or emailing. Their customer service is beyond horrible. I finally was credited my refund to my account not by check sent in the mail. So whoever they tell that to don't believe it. I'd never do business with this company EVER. THANK YOU so much for your assistance in this matter. Melanie G.
User's recommendation: Don't do it!
ID
Location
Port Orange, Florida
Cons
- Bad business practices
- Rude customer service
- Absolutely everything
My bill
I usually get my account deducted from my check. It took my 6 times to chat with someone. All I was trying to explain to agents. Very unprofessional told me to wait until it comes out and then call back. Every payday I get up Acima is taken out. I was told every account is different. Didnt matter that I have gotten several loans from Acima. But thats quite ok this will be the last.. Want treated fair at all.Very disappointed
ID
Location
Miami, Florida
New Reviewer
I applied for credit through Ashley Furniture and was denied.
Would like to know why I was denied credit through Ashley furniture. It gave no reasons why! Thank You Im advance
ID
Preferred solution
Deliver product or service ordered
Acima credit
They been talking money out of my account every week and still send me to collection agency my credit score drop because of that
ID
Location
The Bronx, New York
Change payment date
Would love my refund or my overdraft fees back. Hopefully customers will pay attention and ask deeper questions
User's recommendation: Think before you leap.
ID
Location
Fairfax, Virginia
New Reviewer
THEY ARE CROOKS
I called Acima in August because I was almost completed with the early 90 days buy out, but I needed a another 60 and I knew that wasn't an option. Being $1300 away from paying off a $3K bill in full; I asked was Acima going to put the finance charge on my remaining balance of $1300 or are they going back to the initial amount. The rep said they would finance the remaining $1300. Today I see they went and added 4 times what I owed and even a supervisor couldn't answer a question. I asked her today if I pay your $5300 new added balance before the lease ends would they continue charging me per their lease. I told her if I paid before the year ended would they cease the remaining payments as paid in full. She could not answer the question and kept telling me I'm due to pay 41 payments of $133.81. So basically you're trying to tie me into 41 payments even though I am ahead of their payment schedule &;;;; will be complete before their year ends. CROOKS
!!!
!!! User's recommendation: *** NO.
ID
Location
Fayetteville, Georgia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWaiting for refund
I thought I was charged the initial fee when I picked up the item. I was charged immediately and called to cancel the lease. I was told I would receive a call back in about 5 days. I don't understand why the rep couldn't just issue a refund. Now it says my lease was canceled because I didn't pick it up. And I still haven't heard from anyone and I still don't have a refund. All I want is my money back for an item I didn't receive how hard is that really?
User's recommendation: Make sure you know your charged immediately not when you pick up the item and it takes a long time to get a refund.
ID
Cons
- Difficult getting a refund
Loss
$54
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerChange payment date
Very disappointed that my email concerning change payment date was not responded too. I emailed to change my payment date and told to call. Especially, when did in writing from in file email. I explained it would go into negative account, so I wanted to postpone until 20th. Now I attached payment and overdraft fees. I try to make sure we both win in this situation. Now I'm out of two payments because now I'll be charged every day overdraft fees for being in the negative. Help!!! Very disappointed 
User's recommendation: Check before you leap.
ID
Location
Fairfax, Virginia
Loss
$328
Preferred solution
Full refund
I was NEVER asked how I needed to borrow
I went online to borrow some money for car repairs and I was NEVER asked how much was needed, my repairs is $6,800 is theres a way to up my limit?!?
ID
Location
New Orleans, Louisiana
New Reviewer
Purchase
Nothing happened I need a new credit approval. Am trying to get the 13pro max. I have already pay off
ID
Location
Springfield, Pennsylvania
New Reviewer
Because there human relationships suck
I have tried for to get in touch with a human and all I get a chat session no answer to how to return two appliances so I will have to put in storage until they come after them
User's recommendation: Don’t do it.
ID
Location
Indianapolis, Indiana
Overpaying my account
Nothing has happened yet. I was going to call the BBB but have not done so as of yet. I am going to contact ACIMA on November 01st to give them the chance to rectify this issue before I do call the BBB.
User's recommendation: Do not use this company for credit.
ID
Location
Crestview, Florida
Pros
- Predatory lending
Cons
- Only cons
Payments
I am off work due to I contracted COVID 19 and the small check I received the payment was taken out of it when I called the only thing they could do is put off my next payment
ID
Location
Beaverton, Oregon
New Reviewer
Billing
I had a payment scheduled for October 22, 2021 I called 2 days before the date to move my date up which I was told that my next bill will be due November 9th and it would be $165. After doing all of this giving confirmation they still made 2 attempts to take out the funds when I already switched dates now this means it will be added fees onto my account can somebody please handle this immediately!
ID
Location
Washington, District Of Columbia
Cancellation
To long for delivery, in need for this week, in delivery is round tree weeks I'm sorry for the inconvenience
ID
Location
Saint Louis, Missouri
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Acima Credit