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Contact Acima Credit Customer Service

Acima Credit Phone Numbers and Emails

Toll-Free Number:

  • (800) 742-1789
Call customer service
Send Message

Customer Service:

  • (801) 297-1982
  • (801) 297-1920

Business Customer Service:

  • (801) 297-1984
    Merchant Partners

Legal:

  • (800) 275-2696

Acima Credit Emails:

Customer Service
Legal
merchants@acimacredit.com
Merchant Partners
smshelp@acimacredit.com
optout@acimacredit.com
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Acima Credit Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Acima Credit is 8007421789. 65% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Acima Credit may ask you for the following information to identify you as a customer: first and last name, email or social security number.

View full overview ›
PissedConsumer Club

Contact Information

Corporate Office Address:

Acima
13907 Minuteman Dr 5th Floor
Draper, Utah 84020
United States

Other Info (opening hours):

Hours:

Monday - Friday: 6:30am – 7:00pm MT

Saturday: 7:30am – 3:30pm MT


Mailing Address:

Acima Digital, LLC,

P.O. Box 1667

Draper, UT 84020

More contact details

Acima Credit Rating Based on 61 Reviews

Rating details

1.5
more details
Value for money
Interest Rate
Customer service
Billing Practices

Rating stats

Rating trend

How Good is Acima Credit's Customer Service?

Greig Mwn
Greig Mwn
Feels Disappointed | Mar 06, 2024

Very dissatisfied

Read full quote
Keishia Smh
Keishia Smh
Feels Neutral | Dec 31, 2023

Was ok to talk with human

Read full quote
Amin Srr
Amin Srr
Feels Neutral | Dec 12, 2023

Good as good can get.

Read full quote
Avigail Hyq
Avigail Hyq
Feels Disappointed | Nov 22, 2023

Well, I guess it would be that I had a misunderstanding when I purchased the wheels I paid $1900 for the wheels that ended up costing me $4600 in tow payment back to Sema, which is more than 100% interest I feel like is well beyond *** someone over I will never use the same or in the future I do understand the people need to make a profit but I feel it not necessary to try to make more than 100% interest off of someone that is just like Joe Biden screwing the government. Thank you for sending me this email to pissed off consumer because I definitely am pissed off , once I get you paid off, I will never recommend nor will I ever use your option again as long as I live hope y’all enjoy that double pay she received

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Gitty Mpx
Gitty Mpx
Feels Disappointed | Oct 04, 2023

Used different card to make last payment on Oct 3,2023… then Oct 4 payment was drafted from my Wells Fargo acct… will not use this company again

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Cherrish Zwr
Cherrish Zwr
Feels Satisfied | May 12, 2023

Great customer service thank I’ll b looking forward to using my account again soon !!!!

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Summary of Acima Credit Customer Service Calls

7.1K TOTAL
CALLS
03:46 AVG CALL
DURATION
29% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Acima Credit?

Payments and Charges Question:

  • “Charge me twice today”
  • “Payment”
  • “I need to stop my payment for tomorrow”

Request for Information Question:

  • “Speak to a representative”
  • “Documents they requested.”
  • “I’m not a pissed customer Who needs to speak to customer service please”

Account Question:

  • “Account”
  • “Money taken from my account”
  • “My balance”

Employment Question:

  • “Pay off”
  • “Pay off discussion”
  • “Payoff loan”

Product/ Service Question:

  • “Broke merchandise”
  • “Defective matress”
  • “To set up my loan payment”

Return/ Replace Question:

  • “Need to change my phone number”
  • “I need to change my due date.”
  • “I returned my order and you know about it, so I don't know a payment”

Staff Question:

  • “Talk costumer service”
  • “Customer service”
  • “Trying to identify my self to use your services”

Website/ Application Question:

  • “Application”
  • “Unable to finish application”
  • “Online Application”

Activation/ Cancellation Question:

  • “Cancelled lease agreements”
  • “Cancel my order”
  • “Cancel lease”

Cards Question:

  • “To know my bal and card use for payment”
  • “Need to change card info”
  • “Credit card”

Refund Question:

  • “Refund”
  • “Refunded”
  • “I want my money back that shouldn't have be taken”

Shipping and Delivery Question:

  • “I never received furniture”
  • “Get the payoff on my a”
  • “Bedroom set wasn't delivered”

Other Question:

  • “Representante”
  • “Resolutions department”
  • “Crédito”
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