Contact Acima Credit Customer Service
How to Reach a Person at Acima Credit
Verified Contact Information
Toll-Free Number:
-
1-800-742-1789
Customer Service:
-
1-801-297-1982
-
1-801-297-1920
Business Customer Service:
-
1-801-297-1984Merchant Partners
Customer Service:
customers@acimacredit.com
Legal:
benefitsplus@acima.com
legal@acimacredit.com
Acima Credit Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Acima Credit Phone Number
1 (800) 742-1789
Average Hold Time
00:02:17
Average Calls duration
5 minutes
Most Popular Acima Credit Email Address
customers@acimacredit.com
Acima Credit Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (29% reported full resolution)
Acima Credit Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Acima Credit Phone Number | 1 (800) 742-1789 |
| Average Hold Time | 00:02:17 |
| Average Calls duration | 5 minutes |
| Most Popular Acima Credit Email Address | customers@acimacredit.com |
| Acima Credit Live Agent Availability | 20% of callers successfully reach a real person |
| Issue Resolution Rate | Low (29% reported full resolution) |
| Acima Credit Customer Service Rating | 4.1 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 98% phone, 2% email |
| Common Reasons for Contact | Request for information, account, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Acima Credit | First and last name, email or social security number |
Contact Information
Corporate Office Address:
Acima
13907 Minuteman Dr 5th Floor
Draper,
Utah
84020
United States
Other Info (opening hours):
Hours:
Monday - Friday: 6:30am – 7:00pm MT
Saturday: 7:30am – 3:30pm MT
Mailing Address:
Acima Digital, LLC,
P.O. Box 1667
Draper, UT 84020
Summary of Acima Credit Customer Service Calls
7.3K
TOTAL
CALLS
CALLS
04:27
AVG CALL
DURATION
DURATION
29%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Acima Credit?
Payments and Charges Question:
- “Payment”
- “Payment info”
- “Fraud!”
Request for Information Question:
- “I want to talk to somebody”
- “Speak to a representative”
- “Ask questions”
Account Question:
- “Opening new account”
- “Need to open an account”
- “Account information”
Employment Question:
- “Payoff info”
- “Payoff”
- “Pay off”
Product/ Service Question:
- “I brought a ring from gens&loan its is in the repair shop cause the diamond fell out again I only had it one day and it’s back to be fix for the second time”
- “Error de Pago”
- “Damage item at delivery”
Return/ Replace Question:
- “Need to change my phone number”
- “I need to change my due date.”
- “I returned my order and you know about it, so I don't know a payment”
Staff Question:
- “Talk costumer service”
- “Customer service”
- “Trying to identify my self to use your services”
Website/ Application Question:
- “App isn’t working”
- “Application”
- “Unable to finish application”
Activation/ Cancellation Question:
- “Cancelled lease agreements”
- “Cancel my order”
- “Cancel lease”
Cards Question:
- “Card change”
- “To know my bal and card use for payment”
- “Need to change card info”
Refund Question:
- “Refund”
- “Refunded”
- “I want my money back that shouldn't have be taken”
Shipping and Delivery Question:
- “I never received furniture”
- “Get the payoff on my a”
- “Bedroom set wasn't delivered”
Other Question:
- “Ordering”
- “Aprobación de crédito”
- “Preguntas”
Acima Credit