Most helpful review

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Verified Reviewer
New Reviewer

Frequent unknown charges placed over a good period?

Acima Credit - Frequent unknown charges placed over a good period?
Acima Credit - Frequent unknown charges placed over a good period?
Acima Credit - Frequent unknown charges placed over a good period?
Acima Credit - Frequent unknown charges placed over a good period?
Acima Credit - Frequent unknown charges placed over a good period?
Acima Credit - Frequent unknown charges placed over a good period?
Yes I Noticed that for the past six months at least this company has been charging my card different amounts like $4.66 and then two weeks later $33.40 different amounts like that every couple weeks for a while now theyve been doing this and I just wanna know if you can tell me why and if this is like a mistake or something because I dont even know what this is for if you can help me figure this out that would be great thank you

User's recommendation: Notice on your bank statement for unknown charges.

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ID
#3634313 Review #3634313 is a subjective opinion of poster.
Pros
  • Thief
  • Took half of what was due too me
Cons
  • Horrible customer care
  • Scam artist
Loss
$750
Preferred solution
Full refund
New Reviewer

Won’t close account

So I am a valued Acima customer all three of my leases were paid on time. When I asked for a close out the said theyre system wont allow it to be closed out for 14 days. Now Im trying to buy a house and this lease is whats holding me up. I asked for an email stating that the lease was paid in full and they said well we cant do that its all automated. If companies cant take care of theyre customers needs then how do they stay in business.

User's recommendation: Don’t use acima.

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ID
#3711200 Review #3711200 is a subjective opinion of poster.
Pros
  • Emergency funding only
Cons
  • Absolutely everything
  • Will take your money no matter what
  • Horrible customer care
Preferred solution
My account closed out and reported to the credit bureau

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Verified Reviewer
New Reviewer

I trying to Put in my debit or credit card

I was approved for credit and Im trying to put in my credit or debit card to pay the first payment for today
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ID
#3680913 Review #3680913 is a subjective opinion of poster.
Location
Snellville, Georgia

Payment

Acima customer service representative have always been nice and very helpful. I love this company because it helps me get the things I need with affordable payments and no need outrageous xtra fees!

User's recommendation: You should try them.

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ID
#3678017 Review #3678017 is a subjective opinion of poster.
Location
Fort Smith, Arkansas

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Verified Reviewer
New Reviewer

I don't have access

Acima Credit - I don't have access
I have trouble logging in due to me can't access my old email can you help recover my account to my new email please and thank you
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ID
#3676710 Review #3676710 is a subjective opinion of poster.
Location
Jamestown, New York
Pros
  • Fast approval so they can rip u off
Cons
  • Scam artist
Preferred solution
To have my account transfer to new email bervanmerki@gmail.com because I can't access josephbervan1@gmail.com any more
New Reviewer

I just think the taxes to high

No complaints just needed to ask question about my payments and bill because I need to know about 90 day service.
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ID
#3629015 Review #3629015 is a subjective opinion of poster.
Location
Shreveport, Louisiana

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Verified Reviewer
New Reviewer

You took 155.73 from me saying I had miss 2 payment

Acima Credit - You took 155.73 from me saying I had miss 2 payment
Y'all took $155.73 from me yesterday at 12:49 I have the bank statement to prove it I tried to email it to you yesterday but it keep telling me that the email address is not correct so I would like to get my 155 that because I'm 73 because I'm never paid that much on one long and I've been behind but I caught that up and they keep saying I miss April 4th and April 1st and May 4th payment and I have not I paid every two weeks and I don't understand why you would take my money when I'm not behind you also took it from my account that I don't even use anymore to pay y'all
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ID
#3593162 Review #3593162 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Loss
$156
Preferred solution
Full refund

Payment

No complain just needed help to extend my payment for this month and they really did help me with that I really appreciate them for that.

User's recommendation: They really are nice people and they help out alot.

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ID
#3582246 Review #3582246 is a subjective opinion of poster.
Location
Stockton, California
New Reviewer

Financing

When payment coming out?mmmmmvvvvvbbbbbcccccbbbbbcccccXxxxCccxxxxxcccccfffdfffffCccxxxfxcffcfffffCcc
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ID
#3572997 Review #3572997 is a subjective opinion of poster.
Location
Nottingham, Maryland

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Verified Reviewer
New Reviewer

Refund

Is it possible that I get a refund for what I've paid for ? I don't have the merchandise yet and I wanted to cancel my order
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ID
#3565640 Review #3565640 is a subjective opinion of poster.
Location
Fresno, California
Cons
  • Knowledgeable employees
Loss
$100
Preferred solution
Full refund

Lack of communication

I'm upset how this company charge me 2x within the month of April. Service suck. Please do better talking to your customers.

User's recommendation: Better communication with your customers.

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ID
#3551455 Review #3551455 is a subjective opinion of poster.
Location
Atlanta, Georgia

Acima credit is the worse,I have given them their merchandise,well they lied to me got me to send the glasses back and told me I would get what I paid on the glasses back,then they said send them a l,

I sent acima the eyeglasses back,because I already paid them for the eyeglasses which was $400,then they said oh you have a 12month lease which was a lie,the manager at Cohen optical did the 3 month lease with me,so I send them the glasses back because they told me if I didn't want to continue on a 12month lease then they would send me the money I put in them would be sent back to me which was another lie,they had me send a return label once they got that they said they didn't have the glasses,now they got my money and put it on my credit saying I owe them $862,so I call them and they said it was on my credit report because I owe them $22,Please folks be careful using them because everyone there is a liar and everyone is a supervisor, I hate the day I ever dealt with themDO NOT USE ACIMA CREDIT

User's recommendation: Don't ever use Acima.

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ID
#3549403 Review #3549403 is a subjective opinion of poster.
Pros
  • Cons
Loss
$400
Preferred solution
I would like for them to remove it from my credit because they have the glasses and my money
New Reviewer

Payments are twice the lease

It wasn't explained to me when I bought glasses at EyeLab that my loan amount would be $1860....for glasses. I was told my cost for 2 pr would be $825!!! I feel this is poor loan practices. I will be notifying. BBB.

User's recommendation: If Acima is mentioned as the company your loanwill be financed thru, GET UP AND WALK OUT OR. YOU WILL BE RIPPED OFF!!! will be financed thru, DO NOT.

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ID
#3541892 Review #3541892 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$1000
Preferred solution
Price reduction
New Reviewer

Not mines

Not my account fraud and put it on my account for bad credit. Its coming out of my account for all these months.
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ID
#3539619 Review #3539619 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Pros
  • Thief
Loss
$500
Preferred solution
Full refund
New Reviewer

Pay off

Trying to pay off account before 12:00 pm its 9:29 and app is down and no one will answer.This is not right and I do not want to pay extra

User's recommendation: Not good right now.

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ID
#3537088 Review #3537088 is a subjective opinion of poster.
Cons
  • Crooks
  • All of it
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer

Incorrect delivery address

After being told by the retailer that Acima was responsible for making the correction made by the retailer...attempted to contact Acima Customer Service. After speaking with 4 reps. I was finally helped by a more knowledgeable and customer service oriented representative (ANTHONY). Thank you Anthony
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ID
#3518241 Review #3518241 is a subjective opinion of poster.
Location
Griffin, Georgia
Service
Ashley Furniture Delivery Service
Pros
  • Easy approval
Cons
  • Knowledgeable employees
Preferred solution
Deliver product or service ordered

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